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Proudly Canadian Since 2005

FAQs

How Secure is TrisonTarps.ca?

TrisonTarps.ca ensures your safety.

We go to great measures to ensure that your personal information is kept private and secure. To protect you from any loss, abuse, or modification of information collected, all credit card transactions take place in a secure part of our site. You can shop with complete confidence.

Your transactions are completely safe.

We use Secure Sockets Layer (SSL), the industry standard in transferring information to process your order. SSL certificate is indicated by the key or closed lock in the upper left corner of your browser.

I can’t find the item or part number I am looking for?

If you are not able to find a particular item or part number on our site, please contact our knowledgeable staff here or by phone 519-720-9464 during regular business hours, we are happy to help you.

Do you make special orders?

Yes, we do make special orders. Besides the large number of products we offer for your convenience, we can also assist with special orders in many cases. Please contact us here or by phone 519-720-9464 with your specific requirements.

Can I place an order without using a credit card?

Yes, we have several payment methods for your convenience. You can place your order on-line using Visa, MasterCard, American Express, Discover Card and PayPal.

Can I cancel an order?

Yes, you can cancel your order as long as your order has not been shipped by contacting us. If the order has been shipped, we cannot cancel it but we can process a refund with the applicable restocking and return shipping fees charged to you as usual.

What are the shipping costs?

Delivery is free for all orders of $495 or more (before taxes). Under $495, the shipping cost per order is $25 + taxes for regular fare.

*For oversized items different shipping costs apply.

What is the shipping cost for oversized items?

The shipping cost depends on the destination, size, and weight of the products. These products and shipping costs are clearly identified on our website and on the checkout.

What are the order processing times?

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. For oversized and custom made products, the processing time may vary.

What are the delivery times?

Order processing time is within 3 business days following the transaction. Your order will be delivered in 2 to 10 business days following its processing, depending on your delivery destination.

*For oversized products, processing and delivery time may vary.

Do you deliver anywhere in Canada?

Yes, almost everywhere in Canada.

Do you deliver outside of Canada?

Yes; but since we deal with international shipping on an order by order basis, please contact us here or by phone 519-720-9464 with your specific requirements.

Can I pick up my order at your location?

Absolutely, you can pick up your order at our location. For directions & hours click here.

Which address determines the taxes that will be applied to the order?

Taxes are based on the delivery address.

For more information read our Shipping policy.

Can I return items I purchased online?

Yes, you have 14 days from the date of shipment to return items and be refunded (applicable restocking and return shipping fees apply). Items must be returned in new condition, with their original label and packaging.

How to return items purchased online?

You can return items at no cost in our store, with the original packaging and receipt or proof of purchase.
You can also return items by mail to 33 Kippax Court, Brantford, ON, N3S OE5.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When and how will I be refunded?

You will be refunded within the 7 business days by the same method of payment used to make the purchase. 

*Please keep in mind that the transaction may take longer to display in your transaction records depending on the method of payment you used for your order.

For more information read our Return Policy.

Can I return an item purchased on promotion?

No, if you have received a discount, returns, exchanges or refunds are not possible.

Do I have to create an account before I make an order?

No, you can make a purchase as a guest.
We recommend creating an account, if you plan to visit TrisonTarps.ca again. This will save you time entering your details at each visit and you will be first to get our promotional offers.

Can I track my order?

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). This will allow you to track your order in real-time.

What if my shipment is lost?

First, check the tracking information for any updates or notes. If the tracking status indicates that the shipment has been delivered but you have not received it, we will initiate a trace or claim with the delivery company. 
Please get in touch with one of our Sales Representatives by contacting us here or call 519-720-9464 during regular business hours as soon as you discover the package may have been lost.

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