It’s essential to treat people right, first by understanding their wants and needs, and secondly by taking whatever measures are necessary to ensure they are met.
Ask Paul Vandenberg, company founder, to explain his success in the transportation tarp industry and he will respond with a brief slogan commonly found on company assets: Where Customer Service Excels!
“It’s essential to treat people right, first by understanding their wants and needs, and secondly by taking whatever measures are necessary to ensure they are met.”
This foundational principle guides every operational facet of Trison Tarps.
Unrelenting efforts to excel in customer satisfaction are underscored by expanding services and a dedicated work force that subscribes to high performance levels, respect for every customer, and cooperative relationships in all business endeavours.
“We are here to focus on customer service and we treat all of our customers with respect, whether they are a big fleet or an owner/operator.
I like the one-to-one contact with people we have here and try to personally welcome truckers to our shop whenever I can,” said Paul.
When it comes to product value, quality is essential. “We pride ourselves on integrity, quality, and competitive prices,” says the company founder.
“We look for the best on the market,” Paul says, “never compromising quality for cost price. Quality is always the driving factor.”
While tarps are a major seller, they are by no means a singular success. Trison Tarps also supplies the transportation industry with aluminum products, cable systems, cargo equipment, chains and binders, rolling systems and related products.
A family-run management team, consisting of Paul and 2 sons along with a workforce whose members all aspire to the same level of customer satisfaction and product excellence collectively earmark Trison Tarps as a forerunner in meeting the tarping and cargo needs of the transportation industry, while supporting the company’s slogan:
Where Customer Service Excels.
One of the biggest priorities at Trison Tarps is the turnaround time for repairs and installation.
Our mission statement says it all:
Our mission is to provide the trucking industry with top quality, Canadian made tarps as well as provide a wide range of transportation equipment in a friendly and professional manner. Our primary goal is to excel in customer service.