It’s essential to treat people right, first by understanding their wants and needs, and secondly by taking whatever measures are necessary to ensure they are met.
Ask Paul Vandenberg, company founder, to explain his success in the transportation tarp industry and he will respond with a brief slogan commonly found on company assets: Where Customer Service Excels!
“It’s essential to treat people right, first by understanding their wants and needs, and secondly by taking whatever measures are necessary to ensure they are met.”
This foundational principle guides every operational facet of Trison Tarps.
Unrelenting efforts to excel in customer satisfaction are underscored by expanding services and a dedicated work force that subscribes to high performance levels, respect for every customer, and cooperative relationships in all business endeavours.
“We are here to focus on customer service and we treat all of our customers with respect, whether they are a big fleet or an owner/operator.
I like the one-to-one contact with people we have here and try to personally welcome truckers to our shop whenever I can,” said Paul.
When it comes to product value, quality is essential. “We pride ourselves on integrity, quality, and competitive prices,” says the company founder.
“We look for the best on the market,” Paul says, “never compromising quality for cost price. Quality is always the driving factor.”
While tarps are a major seller, they are by no means a singular success. Trison Tarps also supplies the transportation industry with aluminum products, cable systems, cargo equipment, chains and binders, rolling systems and related products.
A family-run management team, consisting of Paul and 2 sons along with a workforce whose members all aspire to the same level of customer satisfaction and product excellence collectively earmark Trison Tarps as a forerunner in meeting the tarping and cargo needs of the transportation industry, while supporting the company’s slogan:
Where Customer Service Excels.
One of the biggest priorities at Trison Tarps is the turnaround time for repairs and installation.
Our mission statement says it all:
Our mission is to provide the trucking industry with top quality, Canadian made tarps as well as provide a wide range of transportation equipment in a friendly and professional manner. Our primary goal is to excel in customer service.
Trison Tarps is open for business with 4 employees dedicated to bringing the industry’s best service and quality. The original building was 8,500 sq.ft.
The shop expands to 13,000 sq. ft. and 4 drive through bays.
Trison Tarps brings Aluminum fabrication in house and now offers Custom and Standard sized Storage boxes, headache racks, Wood Carriers, etc.
Trison Tarps announces partnership with Aero Industries.
A 3rd addition is added to the original building bring total square footage to 21,000.
Side Roll Tarps
Trison releases industry first, no sew, heat seal only side roll tarps with heavy duty bow reinforcing significantly increasing tarp life and decreasing repair costs.
Trison Tarps relocates to 33 Kippax Court, Brantford; the new state of the art facility features almost 50,000 sq. ft of shop space, 14 acres of land, and 7 Drive thru bays for driver ease (no backing up) and quick service; and fully stocked showroom which carries flatbed supplies and stock tarps as well as a large inventory of parts for less downtime during repairs (no need to wait for parts to get shipped).
Customer & Supplier Appreciation BBQ
First Annual Open House; Paul BBQs a pig for his customers and entire facility is open for walk throughs
Trison Tarps Acquires Rock Hard Liners; Trison product line expands to include UHMW Bedliners for dump trucks/trailers. Trailers can now be completely outfitted with tarp system and bedliner in one convenient location.
Trison and Aero launch the AeroForce line of products in Canadian Market.
1st Expansion at 33 Kippax Court
The addition of 5 bays brings the shop to 65,000 sq. ft and 12 drive through bays.