Return Policy

 Effective date: September, 2020

Returns

Our policy lasts 14 days from time of purchase.  If 14 days has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your items must be unused and in the same condition that you received it.  It must also be in the original packaging.

Several types of goods are exempt from being returned.  This includes but is not limited to electrical components, custom made tarps, or custom aluminum products; gift cards are also non-refundable.

To complete your return, we require  receipt or proof of purchase.

Please do not send your purchase back to the manufacturer

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@trisontarps.ca.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@trisontarps.ca and send your item to:  33 Kippax Court, Brantford, ON, N3S OE5 .

Shipping

To return your product, you should mail your product to:  33 Kippax Court, Brantford, ON, N3S OE5 .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Contact Us

If you have any questions about this Privacy Policy, please contact us: